Title Customer Service Representative
Salary DOE
Location Scottsdale, AZ

Professional customer service at Hillside Animal Hospital

Would making a difference in a pet’s life make your day?  Would your friends describe you as intelligent and nurturing? Would you thrive working with a team that embraces collaboration, respect, and work/life balance?  Would you welcome the challenge to learn and articulate basic veterinary terminology with confidence?  Is it easy for you to multi-task?  If this sounds like you, you may be a fit for our Client Services team!

At Hillside Animal Hospital, our Client Services team serves as the “face of the hospital” and they are a significant part of our clients’ pet care experience.  Client Service team members enjoy a variety of responsibilities and no two days are the same.  They are savvy about the services we offer, eager to exceed clients’ expectations, and love the variety that comes with their position.

The Hillside Animal Hospital team prides itself on being “Partners in Pet Health”.  We’ve earned the distinction of being one of Arizona’s Top Veterinary Clinics, a Gold Level Feline Friendly Practice, and accredited by the American Animal Hospital Association.  While achieving professional excellence, we operate in a culture of workplace enjoyment, humor, team lunches, games and celebrations.

As a Full-time Client Service team member, your scope of work includes:

  • Communicating with clients to schedule their pet’s visits and ensuring that each visit to the hospital is a satisfactory experience
  • Anticipating each client’s needs so that we deliver exceptional customer service
  • Orchestrating the flow of client visits by collaborating with the medical staff
  • Supporting clients with encouragement and compassion when their pet is ill
  • Managing client account information so our database is accurate
  • Serving walk-in customers for services and retail sales
  • Utilizing creativity from designing flyers to merchandising retail merchandise
  • Connecting with pet owners by contributing to hospital posts on various hospital social media sites and hospital website
  • Learning and implementing new ways to further client satisfaction
  • Using your marketing skills to turn potential customers into satisfied Hillside Animal Hospital clients
  • Contributing to team meetings and continuing education

Required Skills

  • Experience excelling in a receptionist or customer service capacity
  • Track record of making sound judgement calls in earning customer loyalty
  • Ability to solve problems to earn customer satisfaction
  • Ability to keep composure in sensitive client scenarios
  • Track record of collaborating with others to achieve set goals
  • Knack for writing social media and blog posts
  • Proficiency in social media:  Facebook, Twitter, Instagram, Pinterest
  • Experience in increasing sales or similar marketing objectives
  • Professional, polished appearance
  • Aptitude to learn and articulate medical terminology
  • Capability to manage several responsibilities and projects at once with ease
  • Ability to handle multiple incoming calls simultaneously with ease
  • Proficiency in MS Office: Word, Excel, Outlook
  • An impeccable track record of attendance
  • Availability to work Saturdays (8:30 a.m. – 1 p.m.) in addition to weekday shifts.

Generous compensation package:
In addition to an hourly wage (depending on experience), benefits include:
Insurance coverage: Medical, Dental, Vision plus supplemental insurance options
Paid Time Off
401(K) Plan
Continuing Education Benefits
Uniform Allowance
Discounts on pet services and products

Are your talents and aspirations a match for this opportunity?  If so, we want to hear from you!  Please submit a resume with a brief cover letter telling us why this is a fabulous fit for your talents and aspirations.  We look forward to hearing from you!

Apply Now

Title Certified Veterinary Technician
Salary DOE
Location Scottsdale, AZ


Here is a rare opportunity for you to join the medical team at the award-winning Hillside Animal Hospital in Scottsdale! Our family-owned practice is currently seeking an experienced Certified Veterinary Technician who desires to work in a challenging and gratifying environment where performance is rewarded. Our upscale clientele understand the value of providing the best care possible for their beloved pets. We are AAHA certified, a Gold Level Practice by the AAFP and were named in the top Arizona Veterinary Hospitals in 2016.

Hillside Animal Hospital features state-of-the art equipment such as ultrasound, digital x-ray, endoscope and surgical laser, all giving our team the best tools available to provide superb care to pets.

Candidates who are highly experienced Certified Veterinary Technicians, thrive in a team-oriented environment, value continuing education, are self-motivated, and who aspire to function in a leadership role will have an edge. A solid track record of verifiable above-average job performance and teamwork is a must to be considered. The ideal candidate will have excellent client communication skills as well.

Hillside Animal Hospital’s generous compensation package includes salary, paid time off, continuing education allowance, health/dental/vision benefits, and 401(k).

Are your talents and aspirations a match for this opportunity? If so, we want to hear from you! Please submit a resume with a brief cover letter telling us why this is a fabulous fit for your talents and aspirations. We look forward to hearing from you!

Apply Now